{"id":12,"date":"2025-04-23T08:43:19","date_gmt":"2025-04-23T08:43:19","guid":{"rendered":"https:\/\/lavandatours.hr\/shop\/?page_id=12"},"modified":"2025-05-29T07:55:46","modified_gmt":"2025-05-29T07:55:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lavandatours.hr\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-17ec6db5 e-flex e-con-boxed e-con e-parent\" data-id=\"17ec6db5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-99e3d5a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"99e3d5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3 class=\"\" data-start=\"354\" data-end=\"377\">1. <strong data-start=\"361\" data-end=\"377\">Op\u0107e odredbe<\/strong><\/h3>\n<p class=\"\" data-start=\"378\" data-end=\"642\">Lavanda turist grupa d.o.o. pru\u017ea usluge prijevoza putnika unutar Republike Hrvatske putem unaprijed rezerviranih autobusnih i auto transfera. Kupnjom usluge putem na\u0161eg web shopa, korisnik potvr\u0111uje da je upoznat i suglasan s uvjetima ove politike povrata i reklamacija.<\/p>\n<h3 class=\"\" data-start=\"644\" data-end=\"685\">2. <strong data-start=\"651\" data-end=\"685\">Otkazivanje i povrat sredstava<\/strong><\/h3>\n<p class=\"\" data-start=\"686\" data-end=\"752\">Kupac nema pravo otkazati kupljeni transfer, odnosno u slu\u010daju otkazivanja upla\u0107eni iznos ne\u0107e biti refundiran.<\/p>\n<h3 class=\"\" data-start=\"1183\" data-end=\"1220\">3. <strong data-start=\"1190\" data-end=\"1220\">Promjena termina transfera<\/strong><\/h3>\n<p class=\"\" data-start=\"1221\" data-end=\"1404\">Kupac mo\u017ee zatra\u017eiti promjenu datuma ili vremena transfera najkasnije 24 sata prije zakazanog vremena. Promjena je mogu\u0107a bez dodatnih tro\u0161kova, pod uvjetom dostupnosti novih termina.<\/p>\n<h3 class=\"\" data-start=\"1406\" data-end=\"1468\">4. <strong data-start=\"1413\" data-end=\"1468\">Ka\u0161njenje i otkazivanje od strane pru\u017eatelja usluge<\/strong><\/h3>\n<p class=\"\" data-start=\"1469\" data-end=\"1631\">U slu\u010daju da Lavanda Tours mora otkazati rezervirani transfer zbog tehni\u010dkih razloga, vremenskih uvjeta ili drugih nepredvi\u0111enih okolnosti, kupcu \u0107e biti ponu\u0111en:<\/p>\n<ul data-start=\"1633\" data-end=\"1694\">\n<li class=\"\" data-start=\"1633\" data-end=\"1669\">\n<p class=\"\" data-start=\"1635\" data-end=\"1669\">Alternativni termin transfera, ili<\/p>\n<\/li>\n<li class=\"\" data-start=\"1670\" data-end=\"1694\">\n<p class=\"\" data-start=\"1672\" data-end=\"1694\">Puni povrat sredstava.<\/p>\n<\/li>\n<\/ul>\n<h3 class=\"\" data-start=\"1696\" data-end=\"1737\">5. <strong data-start=\"1703\" data-end=\"1737\">Povrat sredstava \u2013 na\u010din i rok<\/strong><\/h3>\n<p class=\"\" data-start=\"1738\" data-end=\"1890\">Povrat sredstava bit \u0107e izvr\u0161en unutar 7 radnih dana od odobrenja zahtjeva, na isti na\u010din na koji je izvr\u0161eno pla\u0107anje (karti\u010dno ili bankovni prijenos).<\/p>\n<h3 class=\"\" data-start=\"1892\" data-end=\"1914\">6. <strong data-start=\"1899\" data-end=\"1914\">Reklamacije<\/strong><\/h3>\n<p class=\"\" data-start=\"1915\" data-end=\"1956\">Kupac ima pravo na reklamaciju u slu\u010daju:<\/p>\n<ul data-start=\"1958\" data-end=\"2064\">\n<li class=\"\" data-start=\"1958\" data-end=\"1978\">\n<p class=\"\" data-start=\"1960\" data-end=\"1978\">Neizvr\u0161ene usluge,<\/p>\n<\/li>\n<li class=\"\" data-start=\"1979\" data-end=\"2018\">\n<p class=\"\" data-start=\"1981\" data-end=\"2018\">Zna\u010dajnog odstupanja od opisa usluge,<\/p>\n<\/li>\n<li class=\"\" data-start=\"2019\" data-end=\"2064\">\n<p class=\"\" data-start=\"2021\" data-end=\"2064\">Neprimjerenog pona\u0161anja voza\u010da ili osoblja.<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"2066\" data-end=\"2356\">Reklamacije se podnose e-po\u0161tom na <a rel=\"noopener\" data-start=\"2101\" data-end=\"2168\">reklamacije@lavanda-tours.hr<\/a> u roku od 7 dana od dana kori\u0161tenja usluge. U prigovoru je potrebno navesti: ime i prezime, broj rezervacije, datum usluge, opis problema i eventualne dokaze (fotografije, potvrde i sl.).<\/p>\n<p class=\"\" data-start=\"2358\" data-end=\"2423\">Na sve prigovore odgovaramo u roku od 15 dana od dana zaprimanja.<\/p>\n<h3 class=\"\" data-start=\"2425\" data-end=\"2443\">7. <strong data-start=\"2432\" data-end=\"2443\">Kontakt<\/strong><\/h3>\n<p class=\"\" data-start=\"2444\" data-end=\"2608\">Za sve dodatne informacije i pomo\u0107, mo\u017eete nas kontaktirati putem e-maila: <a rel=\"noopener\" data-start=\"2519\" data-end=\"2572\">info@lavandatours.hr<\/a> ili telefonski na +385 91 569 3237<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Op\u0107e odredbe Lavanda turist grupa d.o.o. pru\u017ea usluge prijevoza putnika unutar Republike Hrvatske putem unaprijed rezerviranih autobusnih i auto<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":10,"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":28379,"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/pages\/12\/revisions\/28379"}],"wp:attachment":[{"href":"https:\/\/lavandatours.hr\/shop\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}